Hydro

CLEANING AROUND OUR HOTELS

We have developed enhanced cleaning procedures in partnership with our suppliers to help stop virus spread amongst our guests and our team. From front of house to behind the scenes, enhanced cleaning measures not only mean that we are cleaning more regularly, but that we are zoning in on more high contact areas.

We have implemented a deep cleaning procedure for guestrooms which includes washing linen and bedding at 60 degrees and cleaning down all soft furnishings between stays.

our team

We've continued to implement covid-19 training and best practice within our team. Including the below:

• Washing their hands and using hand sanitiser on a regular basis.

• Carrying their own pens to reduce contact.

• Wearing a mask if they choose to.
  
  
• Providing team with with the right PPE for their role and trained in how to use and dispose of it safely.

bedrooms and lodges

• If you need any toiletries or extras, just dial ‘0’ from your room and one of our team will bring them up to you.

• We won’t service your bedroom (unless you ask us otherwise) if you’re here for 3 days or less. Plenty of fresh towels and toiletries are only a phone call away.

PUBLIC AREAS

Enhanced Cleanliness

• In addition to extra cleaning to help stop virus spread, some of our team may be wearing personal protective equipment whilst keeping our public areas, rooms and facilities clean.

Hand Sanitising Stations

• Stations are available throughout the hotel. Use these frequently whilst moving around our facilities especially when entering or leaving our food areas

food and drink

Book a table

• You’ll need to book a slot for restaurant breakfast or take advantage of grab and go breakfast where available.

• Dinner reservations should be made online as usual to get your preferred time.

Ordering Food and Drinks

• You can view all of our menus online before you arrive and during your stay. If you are staying at Crieff Hydro they are also available on our App. The Crieff Hydro app is available to download from GooglePlay and the App Store.

Food Handling

• Our team are formally trained in food safety best practice which has been enhanced.

• Do let us know of any food allergens as soon as you can.

Card Payments

• Payment by debit or credit card only – we don’t accept cash.

• Credit card machines are regularly sanitised and you’ll find wipes next to the machines.

Tipping

• Coronavirus has made our hotels cash-free. To make it easy to get tips to our team, if you want to, we’ve added an optional service charge of 10%.

• Every penny of this is shared between our Food and Beverage team members.

• The service charge is entirely optional – if you want it removed you need only ask.

SPA & LEISURE

Crieff Hydro and Peebles Hydro have both reopened their treatment rooms with a full treatment list available to book online. Pools and Gyms have re-opened at Crieff, Peebles and Isles of Glencoe, however there are some changes in place:

• Up until 30 June 2023, you must pre-book your 1 hour pool session at Crieff Hydro only. The pool and gym open at 6:45am. There is now no need to pre-book gym sessions. Click here for more details. From 1 July 2023, you'll no longer need to pre-book a pool session but session times will be kept to ensure your safety.

• Pool bookings are not needed for Peebles Hydro or Isles of Glencoe.

• There isn’t always a lifeguard at the pool, kids under 16 must be accompanied by an adult.

• Towels are provided at the pool.

• Bring your own swimming aids and floats if required.